Legal & Compliance

At Titan Freight, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our freight and logistics services.

Effective Date: 1 July 2026

1. Who We Are

Titan Freight provides reliable container transport, sideloader services, live unloads, and general cartage solutions across the Greater Sydney region.

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Company name
• Email address
• Phone number
• Delivery or pickup addresses
• Freight and shipment details
• Billing and payment information (where applicable)
• Any information you provide when requesting a quote or contacting us

We may also collect technical information such as:

• IP address
• Browser type
• Device information
• Website usage data through cookies and analytics tools

3. How We Collect Information

We collect information when you:

• Submit a contact or quote request form
• Contact us by phone or email
• Engage our transport services
• Subscribe to updates (if available)
• Browse our website

4. How We Use Your Information

Your information may be used to:

• Provide freight and logistics services
• Prepare quotes and respond to enquiries
• Schedule and manage deliveries
• Process payments and invoices
• Communicate service updates
• Improve our website and customer experience
• Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may share your information with trusted third parties where necessary, including:

• Employees and authorised contractors
• Transport and logistics partners
• IT service providers
• Payment service providers
• Government or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

These measures include secure systems, restricted access, and appropriate administrative safeguards.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Cookies and Website Analytics

Our website may use cookies and analytics services to:

• Understand how visitors use our website
• Improve website performance
• Enhance user experience

You can disable cookies through your browser settings; however, some website features may not function properly.

8. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Titan Freight

Phone: (02) 9538 7376
Email: cartage@titanfreight.com.au
Greater Sydney Region, Australia
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner
(OAIC).